Avaya agent required features not found. ". This led to an issue where CM was thinking agent was logged in (list agent xxx) however even after logging in SIP phone continued to show "login" button. VDIA-5765 Unable to retrieve a call from the held state for outbound calls in a Telecommuter mode. VDIA-5361 Other Phone mode: User is unable to retrieve call from the agent’s end. Use pursuant to the terms of your signed agreement or Avaya policy Avaya Agent for Desktop Troubleshooting guide_v2_release_1_7_30_1_final - Free download as PDF File (. Avaya guide Except for Avaya softphone, the specific software being used is Avaya One-X Agent as the pre-installed software, as Desktop Support I can't really do much troubleshooting, even we're restricted from doing any changes to software (install/uninstall), admin settings are restricted to us, but are expected to resolve VDI related issue. Apr 20, 2022 · If you use Avaya Agent for Desktop as an agent desktop application, configure the application settings to register the migrated endpoints to Avaya Contact Center – Extended Capacity. Feb 28, 2023 · IX Workplace, IXW: "The license required for customer service feature or grace period have expired. Mar 11, 2024 · Upon indepth analysis, I found that the TLS hanshake between SM and SBCE is not completing. 20 release notes for the (IX) Workplace client on Windows that it says: Additional Avaya Contact Center Elite Agent features – Agent bar user interface with Agent states I can't find any instructions on how to enable the Elite agent features in the Workplace client and List of fixed issues in Avaya Agent for Desktop 1. bqzoo abuja vkrmp5 bn 6j0r4 ghh h78h sllzm g7qrd jb5